Return and Refund Policy

At D-Lite Studio, we prioritize your satisfaction and aim to provide a seamless and worry-free shopping experience. Our return and refund policy ensures that any concern is handled quickly and fairly.

Return Eligibility

  • Returns are accepted within 7 days of receiving your order.
  • Items must be:
    • In their original condition (unused and in original packaging).
    • Free from any signs of wear, damage, or alterations.
  • Damage claims must be reported within 7 days of receiving the order.

How to Initiate a Return

  1. Contact Us:
    Reach out to our customer service team within 7 days via phone or WhatsApp (0300 1775274) to initiate the return process.
  2. Send the Item Back:
    Once approved, you will be asked to ship the product back to us in its original condition.
  3. Verification & Refund:
    Once we receive and inspect the returned item:
    • Refunds will be processed via the original payment method (Cash on Delivery refunds will be processed via bank transfer/EasyPaisa/JazzCash).
    • Exchanges will be shipped if requested and available.

Damaged or Defective Items

  • If you receive a damaged or defective product, please inform us within 7 days.
  • Provide photos/videos of the damage for quicker processing.
  • We will either:
    • Send a replacement product.
    • Process a full refund (depending on your preference and availability).

Non-Refundable Items

  • Items returned after 7 days.
  • Items that show obvious signs of use or damage caused by the customer.
  • Items not in their original packaging.

Exchanges

  • Exchanges are subject to product availability and return eligibility.
  • The item must meet all return criteria and be in perfect condition for exchange approval.

Need Help?

For any additional questions or concerns about returns, exchanges, or refunds, contact us any time:

📞 0300 1775274

We’re here to assist you Monday to Saturday, 10 AM - 6 PM.